These are the terms and conditions on which Medgroup Supplies Ltd supply products to you. Unless otherwise agreed in writing Medgroup Supplies Ltd quotes and contracts shall be governed by these Terms & Conditions.
These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please inform us immediately.
Please read these terms carefully before you submit your order as you will be asked to expressly agree to these terms of sale before you place an order for products from our website.
In these terms of sale, “we, us, our” means Medgroup Supplies Ltd and “you”, “your” means our customer or potential customer for products or the person who accepts a quotation of the goods or whose order for the goods is accepted by us.
In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if you are an individual and you are a business if your company is VAT registered.
“Conditions” means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between us and you.
“Contract” means the contract for the purchase and sale of the Goods.
“Writing” includes letter, email and comparable means of communication.
Information about Medgroup Supplies and how to contact us
Medgroup Supplies Ltd (“we” or “us”) is a subsidiary of Pier Group Ltd. We work with reliable partners around the world with access to state of art medical research facilities, producing solutions that addresses changing needs of our customers. Medgroup Supplies Ltd supply a range of Personal Protective Equipment (PPE), in particular Covid-19 kits and products which meet the demands of healthcare organisations. All PPE products sourced by Medgroup Supplies Ltd meet the required safety standard as per the European Union Regulations (EU).
- European CE certified
- CDSCO / DCGI Approved
- FDA PEUA
Registered Address – 2nd Floor, 123 Aldersgate Street, Barbican. London EC1A 4JQ
Midlands office: Regent 88, 42-46 Hagley Road, Birmingham. West Midlands. B16 8PE
Company Registration: 12561518
Our registered VAT number is
Contact: [email protected]
Or complete the contact form via our website: https://medgroupsupplies.co.uk/contact-us/
Your Rights to Make Changes
If you wish to make a change to the product you have ordered please contact us immediately. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
Our Rights to Make Change
We may change the product to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. We reserve the right to make changes to the items shown.
We reserve the right to make any changes in the specification of the Goods which are required to conform with any applicable safety or other statutory requirements or, where the Goods are to be supplied to the Seller’s specification, which do not materially affect their quality or performance.
No contract will come into force until we accept your order in accordance with the procedure detailed below.
Wholesale Business Customers
- You must click on the products you wish to purchase
- You must complete the enquiry form and request a quote
- You will receive a response as soon as possible (within 24hours)
- An order confirmation (contract) will be issued which must be agreed by both parties with terms of sale
- Once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.
- An account will be created
- An invoice will be generated
- Invoices must be paid as per the ‘contract of sale’
Retail Customers (customers ‘buying off the shelf’ from the website)
- You must click on the products you wish to purchase
- Select ‘buy now’ and state the quantity you require
- If you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details
- Once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to these terms of sale
- You will be requested to submit your preferred payment method
- Once your order is completed you will receive a confirmation email
Cancellations (refer to the Returns Policy for full details)
No order which has been accepted by the us may be cancelled except with the agreement in writing of us and you shall indemnify the customer in full against all loss (including loss of profit) costs (including the cost of all labour and materials used), damages, charges and expenses incurred by us as a result of any cancellation. However, from the date of the order, a 14 day cooling off period will be allowed during which cancellations or reducing the order will be accepted by us without penalty.
Prices and Payment
Our product prices can be found on our website. We will verify prices as part of our sale procedures so that a product’s correct price will be stated at check out.
Delivery charges will be stated at checkout.
Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the payment is not received from you in full in cleared funds.
Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.
If you dispute any payment made to us you must contact us immediately and provide full details of your claim. If you submit an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of the charge-back and pay third party expenses incurred by us in relation to the charge-back including a reasonable administration fee and all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this paragraph (including without limitation legal fees and debt collection fees).
Without prejudice to our other rights, if you submit an unjustified credit card, debit card or other charge-back, then we may terminate any contracts between you and us under these terms of sale by giving you written notice of termination.
As a business customer, payment is due, and you become liable to pay for goods on delivery of our invoice, unless agreed credit terms apply, in which case you must pay in accordance with them.
We will exercise our statutory right to claim interest and compensation for debt recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998 (as amended) if you do not pay amounts due to us by the due date.
Risk and Ownership
In respect of business customers, the risk in the goods passes to you when delivery of the goods (prior to unloading from the applicable transport) is tendered to you or to your designated recipient. In respect of consumers, the risk in the goods passes to you at the earliest of the goods coming into your physical possession or the possession of a person identified by you to accept the goods.
If you are a business customer and any payment due to us from you under this or any other contract is in arrears we may suspend further deliveries to you and/or cancel all contracts and outstanding orders between you and us by written notice without penalty (but you will still have to pay us for any goods actually delivered) and we may re-sell the goods ordered by you but not yet delivered to you or paid for by you without incurring any liability to you. Your failure to comply with a demand for payment under this paragraph is to be regarded as a repudiation of the contract, and we shall be entitled to damages accordingly.